Refund policy

At Droi, your satisfaction matters to us. We want you to love what you order, and we've outlined our return and refund process below to make things as clear and simple as possible.

Return Window

You may request a return or exchange within 30 days of receiving your order. After this period, we're unable to accept returns or offer refunds.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Item must be unworn, unwashed, and unused
  • Original tags and hygiene seal/liner (if applicable) must still be attached and intact
  • Item must be in its original packaging
  • Proof of purchase (order number or receipt) must be provided

Please note: For hygiene and health reasons, bras and intimate apparel that have been worn, washed, or have the hygiene seal removed cannot be returned or exchanged, unless the item is defective or incorrect.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or purchased on clearance
  • Worn or washed items
  • Items without original tags/hygiene liner
  • Gift cards

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@droi.shop with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost to you.

How to Request a Return

  1. Email support@droi.shop with your order number and reason for return.
  2. Our team will review your request and provide return instructions within 1–2 business days.
  3. Ship the item back to the address provided by our support team.
  4. Once received and inspected, we will notify you of the approval or rejection of your return.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 7 business days.

  • For online/card payments, the refund will be credited to your original method of payment.
  • For Cash on Delivery (COD) orders, the refund will be processed via bank transfer. You will be asked to provide your bank account details (account number, routing number, and account holder name) securely via email for this purpose.

Please note that shipping charges (if applicable) are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).

Exchanges

If you'd like a different size or style, we recommend requesting a return for a refund and placing a new order to ensure the fastest processing. For exchange assistance, contact our support team directly.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before the refund is officially posted.
  3. Contact your bank, as processing times vary.

If you've done this and still have not received your refund, please contact us at support@droi.shop.

Business Information: